Challenges
Prior to UltiPro, Arc Broward relied on paper intensive, manual processes for nearly all of its human capital transactions. The agency’s recruiting process was particularly inefficient, with one staff member dedicated to filtering emails and sending applicant information onto managers. Developing a robust recruiting program was crucial for Arc Broward because, like other social service agencies, employees work in a demanding environment, and resource limitations affect rates of pay. The challenges associated with recruiting also impact retention, and the agency is continually seeking ways to optimize the work experience for its employees.