Challenges
An Ultimate customer since 2012, Palmer-Donavin transformed the employee experience with improvements such as a streamlined performance review process, and by providing employees with mobile access to their HR information—a valuable tool for the company’s many warehouse and production-floor workers.
In 2015, the company began experiencing significant turnover due to the impact of an improving economy. Palmer-Donavin’s turnover rate rose from 20% to 45%, and remained at this national industry average through 2017.
“Turnover is costly to Palmer-Donavin because we invest a great deal of time and money in our employee training,” said Shawn Richard, vice president of human resources at Palmer-Donavin. “Our blue-collar employees do jobs that require a significant degree of knowledge and experience. Because of the length of our learning curve, our turnover metrics correlate strongly with issues such as damage to materials, lower customer satisfaction, and missed deliveries. All our key performance indicators move in the same direction as our rate of turnover.”
Key Benefits
"UltiPro alerts have enabled us to monitor manager compliance with our Leadership Actions and made a huge difference in our ability to control turnover and boost our bottom line."
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