People Assist

Drive better work experiences and empower employees to self-serve through a personalized knowledgebase and HR case management solution. UKG Pro^™ People Assist (formerly UltiPro^® Employee Case Management) enables employees to easily search for answers to their HR-related questions, initiate any request, and be provided the same level of support as your customers would expect to receive.

• Automate common, HR-related processes, and instantly route employee requests to the appropriate HR team member
• Empower employees to find answers themselves in a personalized, searchable knowledgebase
• Configure workflows to meet your HR organization’s unique needs, without IT intervention
• Gain insight into key metrics to help improve the employee experience, such as service-level agreements (SLAs) and most viewed knowledgebase articles